Objectives of this Privacy Policy

Maneks plus d.o.o. respects and protects your privacy. Please read below how we handle your personal data.

This Privacy Policy describes the handling of data that is provided to us or collected through our digital platforms, which allow visitors to access our website and use our services. This Privacy Policy complies with the General Data Protection Regulation (GDPR) of the EU and local legislation.

Maneks plus d.o.o. is the owner of the eu.marketron.eu website and the data controller of personal data. This Privacy Policy applies to the following categories of individuals:

• Customers
• Potential customers
• Users of our website
• Our suppliers and business partners

We collect personal data exclusively from you, whether during order placement or purchase, when subscribing to newsletters, or through other communications with you. This applies to all processing of personal data described below.

This Privacy Policy also applies to the collection of personal data from customers and potential customers through our call center.

This policy aims to provide a clear overview of how we process the personal data you provide, our commitment to protecting this data, and your rights and options for managing your personal data and safeguarding your privacy.

Maneks plus d.o.o. follows current data protection regulations in Slovenia and adheres to guidelines set by the Information Commissioner.

According to ZVOP-1 (Personal Data Protection Act), security measures must be appropriate to the nature and risk associated with data processing. Maneks plus d.o.o. is committed to storing and using collected personal data in accordance with this Privacy Policy and legal provisions.

As a consumer, you have the right to know what personal data is collected and who has access to it at any time. Proper data protection builds trust with our customers and business partners and enhances our company's reputation.

To ensure compliance with this Privacy Policy, we conduct biannual reviews, tracking data entries, changes, and deletions. All our employees are informed about our security policies, and our Privacy Policy reflects the current state of data handling. We regularly update operating systems, antivirus programs, browsers, and browser extensions.

Data Protection Officer (DPO)

Maneks plus d.o.o. has appointed a Data Protection Officer (DPO), who can be contacted at:
neza@maneks.eu

If you have any questions regarding the processing of your personal data, please contact the DPO at the email address above.

What Are Personal Data and Other Terms?

• "Personal Data" refers to any information related to you that identifies you personally, either alone or in combination with other available data. Maneks plus d.o.o. collects various types of personal data that you provide, including purchase history. Maneks plus d.o.o. does not collect any special categories of personal data unless explicitly stated otherwise.
• "E-newsletter" refers to electronic newsletters containing informational content, offers, events, promotions, and other updates from Maneks plus d.o.o.
• "Data Processors" are partners with whom Maneks plus d.o.o. has a written agreement to process personal data solely on behalf of Maneks plus d.o.o. and not share it with third parties.
• "Website" refers to all websites operated by Maneks plus d.o.o., including:
  • The Marketron online store
  • The main website of our service center: eu.marketron.eu
  • The website managing email services: info@eu.marketron.eu

Purposes of Data Processing, Types of Data, and Legal Basis

Orders & Product Delivery

Purpose & Legal Basis

If you purchase products through remote sales channels, we require certain personal data to fulfill our obligations, specifically delivering your order.
We process this data based on the contractual relationship (purchase) between you and Maneks plus d.o.o.

Data Retention

Personal data related to orders and deliveries is stored for 10 years after the date of the last purchase, in accordance with Article 86 of the VAT Act (ZDDV-1), unless another legal basis applies.

Types of Personal Data Processed

• First Name
• Last Name
• Address (Street, ZIP Code, City)
• Contact Details (Phone Number & Email) for order updates (delivery status, notifications, etc.)

Product Returns & Complaints

Purpose & Legal Basis

Applicable laws provide certain rights to customers regarding returns, warranty claims, and refunds.

We process this data based on the contractual relationship (purchase) between you and Maneks plus d.o.o., as it is necessary to issue refunds or exchange products.

Data Retention

Stored for 10 years after the date of the last order, in accordance with VAT Act (ZDDV-1).

Types of Personal Data Processed

• First Name
• Last Name
• Address (Street, ZIP Code, City)
• Contact Details (Phone & Email)
• Purchase history & issued invoices

Communication with You

Purpose & Legal Basis

For the best shopping experience, our customer service team may access your personal data and purchase history across sales channels (physical stores, call centers).

This allows us to verify correct customer details, process returns, and manage warranty claims even if you visit without an invoice.

Data Retention

Retained according to previous purposes, unless another legal basis applies.

Types of Personal Data Processed

• First Name
• Last Name
• Contact Details (Phone & Email)
• Gender
• Date of Birth
• Consent preferences
• Communication history

Targeted Marketing Communication

Purpose & Legal Basis

We collect user consent for personalized marketing related to discounts, offers, new products, events, and other content through multiple channels:
Email, SMS (Viber/WhatsApp), phone calls, postal mail, social media, browser notifications, website messages

No automated decision-making or profiling affecting users' rights is involved.

Data Retention

Stored until consent is withdrawn, with a maximum retention period of 1 year after withdrawal.

Types of Personal Data Processed

• First Name
• Last Name
• Address
• Phone Number
• Email
• Gender
• Date of Birth
• Purchase history
• Past interactions with marketing emails (opened, clicked, etc.)

You can withdraw consent at any time by emailing info@eu.marketron.eu

Use of Advertising Tools

Online Ads Based on Your Preferences

Maneks plus d.o.o. uses third-party advertising services such as:

• Facebook Custom Audiences – Your email is provided to Facebook to show you targeted ads only if you are a Facebook user.
• Google Customer Match – Google uses your email (if it’s a Gmail address) to show personalized ads only if you have not opted out.

How to control your ads?
Facebook ad settings → Manage your ad preferences
Google ad settings → Manage your Google Ads

Data Retention

Stored until the advertising purpose is fulfilled.

Types of Personal Data Used for Advertising

• Email
• Phone Number
• Purchase History

Need More Information?

Contact us at info@eu.marketron.eu if you have any questions about how we process your data.

How We Use Cookies

To ensure the proper functioning of our website, we use cookies.

For cookies to work, your web browser must support them. Our website can function without cookies, but only to a limited extent, and some essential features may not be available.

What Are Cookies?

Cookies are a standard tool used to store information related to website usage.

Cookies are small text files that are automatically created when you visit a website and are stored on your computer, smartphone, or other device. Some cookies only track your activity until you close your browser, after which they are automatically deleted.

Other cookies remain stored in your browser for a set period and are reactivated upon your next visit. In addition to cookies, we may also use tracking pixels—small, invisible images that function similarly to cookies.

The storage duration of a cookie depends on its settings and your browser configuration.

Types of Cookies We Use

Cookies on our website fall into two main categories:

• Session Cookies – Temporary cookies that are deleted when you leave our website or close your browser.
• Persistent Cookies – These remain stored in your browser or device for a set period or until manually removed.

Cookies can also be classified by purpose:

• Essential Cookies – Technical cookies necessary for basic website functionality (e.g., adding products to the cart, completing a purchase, logging into your account, and security).
• Functional Cookies – Help the website remember your choices and provide a smoother experience.
• Analytical Cookies – Help us improve the website by measuring how visitors use it.
• Marketing Cookies – Used to measure and personalize advertising. These are only set when the relevant advertising integration is enabled for this store.

What We Use Cookies For

We use cookies to:

• Enable the shopping cart and checkout to function properly so you can complete your purchase.
• Keep you securely logged in to your account and protect forms against misuse.
• Remember your choices and improve your experience on the site.
• Measure how the website is used so we can improve it.
• Where advertising integrations are enabled, measure the performance of our ads and reduce irrelevant advertising.

Some cookies may collect information used by third parties—for example, advertising and analytics partners. Where this happens, it is described in the table below, and such cookies are only set when the corresponding integration is active.

How to Manage Cookies

Cookie settings can be adjusted in your web browser. Most browsers automatically accept cookies by default. You can disable cookies entirely or allow only specific types. However, disabling cookies may limit website functionality, including logging into your user account.

Using your browser's incognito mode will not completely prevent cookies but will increase privacy by anonymizing your browsing history.

For more details on managing cookies, check the official browser guides:

• Chrome
• Firefox
• Safari
• Microsoft Edge

Cookies Used on This Website

The tables below list the cookies used on this website. Third-party cookies from advertising and analytics partners are only set when the corresponding integration is enabled for this store; at present they may not be active in your market.

Essential cookies

COOKIE NAME	PURPOSE	DURATION	PROVIDER
brandy-session	Maintains your session so the website works correctly and keeps your shopping cart linked to you across pages.	Session (up to 2 hours)	Marketron
XSRF-TOKEN	Security token that protects forms and requests against cross-site request forgery (CSRF).	Session (up to 2 hours)	Marketron

Functional cookies

COOKIE NAME	PURPOSE	DURATION	PROVIDER
funnel_session	Remembers your place in a special-offer flow so the correct steps are shown.	7 days	Marketron
ab_…	Keeps you in the same version of an A/B test so your experience stays consistent.	30 days	Marketron
brandy_known	Recognizes returning visitors, for example to avoid repeatedly showing the same pop-up.	2 years	Marketron
brandy_popup_submitted_… / brandy_popup_dismissed_…	Remembers that you submitted or closed a pop-up so it is not shown to you again too soon.	A few hours to a few days	Marketron

Analytics cookies

COOKIE NAME	PURPOSE	DURATION	PROVIDER
_vid	Anonymous visitor identifier used to measure visits and improve the website.	1 year	Marketron
_ga	Distinguishes individual visitors for Google Analytics statistics (only if analytics is enabled for this store).	2 years	Google
ga<ID>	Stores the Google Analytics 4 session state (only if analytics is enabled for this store).	2 years	Google

Marketing cookies

These cookies are only set when the corresponding advertising integration is enabled for this store.

COOKIE NAME	PURPOSE	DURATION	PROVIDER
_fbc	Stores a Meta (Facebook/Instagram) ad-click identifier for advertising attribution.	90 days	Meta / Marketron
_fbp	Browser identifier used by the Meta Pixel for advertising measurement.	90 days	Meta
_gcl_aw / _gcl_gb	Store a Google Ads click identifier for conversion attribution.	90 days	Google / Marketron
_gcl_au	Google Ads conversion linker for measuring ad performance.	90 days	Google
_brandy_cid	Links a click in our marketing emails to your activity on the website for attribution.	1 year	Marketron
_pin_unauth / _pinterest_ct_ua / _routing_id / _epik	Pinterest advertising measurement and attribution.	Up to 1 year	Pinterest